State Farm® Insurance Agent Lily Hernandez
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lauryn Guerra
October 3, 2025
"Ms. Lily is the best! She made switching my car insurance so seamless and easy, saving me literally a few hundred dollars!! The whole office is very professional and always works above and beyond for their clients."
"Thank you Ms. Lauryn! We appreciate you and family ❤️ Give my love to Ms. Purrs! Ms. Julie and the team are glad to help in anyway we can. Remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😀 "
Paula Cartwright
September 30, 2025
"Every time I need something they are always quick to help and the nicest ladies I have ever done business with"
"Thank you so much for the kind words Ms. Paula! We appreciate you and we strive to give you a great experience every time you need us. Remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😀 "
Maria Ramirez
September 30, 2025
"Lu & Lily are great! They’re friendly, understanding, & very helpful! 😊"
Mellie Mel
September 29, 2025
"Ms. Lu is a great person very nice, I've been with State Farm for many years and she's the first person that I can say has gotten to know me on a personal basis. I'll always keep my business with them. Melody D."
Joe Mendez
September 29, 2025
"Always a pleasure in office experience , all of the ladies are so cheerful, polite , and willing to answer and help with any questions or needs that one might have! As a life long customer I always recommend these group of incredible individuals"
"What an awsome review Mr. Joe! We appreciate you and love seeing you and catching up ❤️ Thank you for your loyalty! Remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😀 "
Steven Kassarjian
September 29, 2025
"Was immediately greeted by Lily. My agent, Andrea, knew me by face and remembered how to pronounce my name (it had months since I’d last been in their office — BTW new office is quite nice). The issue was that the mortgage bank had not yet sent any payment from the escrow account (no doubt because the closing was six weeks later than planned). Andrea called the bank, and the issue was clarified very quickly. And I still had time to get to my own bank. Thank you, Andrea and Lily!"
"Aww thank you Mr. Steven! I'm so happy that you are happy with our service. We appreciate you and strive to give you a great experience when you call or come in. Thank you for the office compliment 😊 Home insurance can get a little tricky at times but Ms. Andrea is always on it 👍 Remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😀 "
Nataly Sánchez
September 26, 2025
"Great customer service all the time!"
Amy Alvord
September 26, 2025
"Very helpful !!!"
Martine Tice
September 26, 2025
"Been with Lily Hernandez for many years, They are very helpful and always great to work with.. Very friendly and always will help you with your questions.."
nain avila
September 26, 2025
"Amazing service. 8 years work with Lily. Amazing service from Suzy. The best!!!!"
"Thank you so much Nain! Time flies 😄 Thank you for your loyalty! We appreciate you and your family. Remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😀 "
andres delatorre
September 25, 2025
"Very polite I love State Farm"
"Thank you for your kind review Mr. Andres! It's our pleasure to help you however we can. We appreciate you! Remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😀 "
Lupe
September 25, 2025
"Very responsive to my email about bundling my renters and car insurance. Thank you"
"Thank you for taking the time to compliment our customers service Ms. Lupe 😃 We are happy to help you find the best coverage for your home and renters. We love to save you money! Remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😀 "
Ann
September 25, 2025
"Staff is very well informed n friendly."
"Hi Ann, thank you so much for your review! We take pride in staying current with all the discounts and tools to help better serve you. We appreciate you! Please follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😀 "
Gregory Kruse
September 25, 2025
"I needed my insurance cards and I got them very fast."
"Thank you Mr. Kruse! It's our pleasure to help. We appreciate you! Remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😀 "
Steven Rodriguez
September 25, 2025
"I’ve been a member for two years, and the staff has consistently been professional and helpful throughout. Suzy, in particular, stands out for her attentiveness and follow-through. Whenever I have a question, she takes the time to listen and always makes sure to follow up—even when the answers aren’t immediately available. Her dedication and professionalism are truly appreciated. I would definitely recommend for your insurance needs!"
"Thank you so much Mr. Rodriguez! What an awesome review ❤️ We are very lucky to have Ms. Suzy, she is amazing! We appreciate you and are always happy to help. Remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😀 "
Andrew Robles
September 25, 2025
"Suzy always provides excellent customer service and responds in a timely manner."
"Thank you Mr. Andrew for taking the time to recognize Ms. Suzy's work! She takes pride in helping you. We appreciate you ❤️ Remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😀 "
Amy Ornelas
September 22, 2025
"Enjoy & Love the ladies at the Pleasanton office they are such sweethearts and very helpful & understanding with all my needs/wants they are always on top of my policy… I recommend Lily Hernandez in her office any day"
"Thank you Ms. Amy! It means a lot that you take the time to compliment our service. We are always happy to help. Follow us on Instagram @LilyStateFarm if you haven't done so by now so you can stay updated with office news and get some laughs 😀 "
Brenda A
September 19, 2025
"Great experience with agency. Mrs. Lu is a great agent to work with."
"Thank you for your review Ms. Brenda! Ms. Lu is awsome! Follow us on Instagram @LilyStateFarm to see her in action and stay updated in office news. "
Sonia Blanco
September 18, 2025
"Suzy’s service was quick, friendly and thorough! She provided multiple options as requested."
"Thank you Ms. Sonia for taking the time to compliment Ms. Suzy's excellent customer service. Thank you for letting us take care of you. Please follow us on Instagram @LilyStateFarm so you can have the latest office updates and some laughs to brighten your day 😆"
frances tijerina
September 17, 2025
"Lu is such a great agent she is always very helpful!"
"Thank you Ms. Frances for taking the time to recognize Ms. Lu's work. We are very lucky to have her. She is very passionate about making sure you are properly protected. She truly cares about you and your family. We appreciate you ❤️ Remember to follow us on Instagram @LilyStateFarm to see the latest office updates and some laughs 😄 "
Brenda Robles
September 14, 2025
"Susy was able to resolve my problem fast she is very friendly. Highly recommend her to my friends and family."
"Thank you for complimenting Ms. Suzy's work Ms. Brenda! She does a great job in finding solutions for you. We are very lucky to have her and you ❤️. Remember to follow us on Instagram @LilyStateFarm to see the latest office updates and some laughs 😄 "
Kristin Grantham
September 12, 2025
"The staff are always very friendly and helpful."
"Thank you for the kind words Kristin! It's always a pleasure to help. Please follow us on Instagram @LilyStateFarm to stay updated with office news and get a little laugh 😆"
Leticia Ablaza
September 12, 2025
"Amazing service"
"Thank you Ms.Leticia! What a nice compliment. Remember to follow us on Instagram @LilyStateFarm to keep up with office updates and some laughs 😄"
Sandra Gaona
September 11, 2025
"Awesome customer service! I had a great experience working with Ms. Suzy."
"Thank you for taking the time to recognize Ms. Suzy! She takes pride in explaining coverage and making sure you are properly protected. Remember to follow us on Instagram @LilyStateFarm for office updates and some laughs 😛"
tony gaona
September 11, 2025
"I would like to thank Ms. Suzy for an amazing job and great customer service. She helped by keeping me updated on my policy, even when I had some issues with my appraisal, contacting underwriting when needed, and requesting any documents I needed to provide."
"I'm so happy to hear this! Thank you for sharing your experience and taking the time to recognize Ms. Suzy's work. We appreciate you!"